You have just secured an internship or apprenticeship at the Paris School of Business, and you are informed that everything goes through the extranet: schedule, documents, grades. The problem is that the first login often feels like an obstacle course. Wrong profile selected, access blocked from your company’s network, rights that do not appear: these situations affect a large number of newcomers. Here’s how to avoid them and make the most of the platform from day one.
Profile error at login: the trap that blocks most interns
Before even discussing passwords or browsers, there is a more subtle obstacle. On unified portals like that of PSB, a wrong profile selected at login is enough to make the internship space invisible. The system offers several types of accounts (student, staff, external, company), and checking the wrong box limits your rights without an explicit error message.
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In practice, you arrive at a nearly empty dashboard. No HR documents, no space dedicated to your internship agreement. As long as the digital service has not corrected your account assignment, the situation remains blocked.
The best practice is to verify, as soon as you receive your credentials, that your displayed status corresponds to “intern” or “apprentice.” If not, contact the school’s IT department immediately with a screenshot of your dashboard. A detailed guide also helps to better access the PSB extranet by anticipating these checks before the first login.
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Connecting from the host company: bypassing network blocks
You are in an apprenticeship, settled at your desk, and the PSB extranet refuses to load. The problem likely does not stem from your credentials. Company firewalls regularly block educational portals that they do not recognize as professional tools.
PSB now recommends that apprentices use a secure access method such as “Zero Trust” or a VPN when connecting from their company’s network. This guideline serves two purposes: to bypass the corporate firewall and to ensure traceability of your connection from the school’s side.
What to do if your company prohibits personal VPNs
Some organizations also block third-party VPNs. In this case, the simplest solution is to use your own mobile connection. The PWA version of My PSB, designed for smartphones, works without installation from a store. You add a shortcut to your home screen and access the schedule, attendance tracking, and internship documents via 4G or 5G.
- Check with your IT department if an educational VPN can be authorized on your workstation by providing the URL of the PSB portal.
- If denied, switch to your smartphone with the Progressive Web App My PSB, which offers a mobile-friendly interface.
- Avoid connecting on unsecured public Wi-Fi: always prefer sharing your connection from your phone.
Two realities to anticipate: two-factor authentication and activation delay for rights
Since the start of the 2025 school year, PSB has generalized two-factor authentication (2FA) for certain sensitive profiles. The principle: after entering your password, a temporary code is sent to your institutional email address. You must enter it within a short time to finalize the connection.
For an apprentice who rarely checks their PSB inbox, this code can easily go unnoticed, especially if it ends up in spam. Set up a forwarding to your personal address or add the institutional sender to your contacts from day one.
Why your documents do not appear immediately
The synchronization between the different areas of the extranet is not instantaneous. An administrator sometimes needs to manually update your rights for resources, grades, or agreements to become visible. It can take several hours, or even one or two days, between the creation of your account and full access to your documents.
Do not panic if your space seems empty right after activation. Wait at least a day before reporting a problem. If nothing has changed after this period, send an email to the digital service specifying your student number and the type of missing documents.
Securing and organizing your PSB extranet access in the long term
Your first reflex after the initial login: immediately change your password. The official portal explicitly reminds you to do this, either from the homepage via “forgot password,” or in the Profile tab, under “Change my password.” Choose a combination that has nothing to do with your other online accounts.
You should also download the connection procedure available on the portal. This document summarizes the steps in case of loss of access and can save you valuable time if the problem arises during exam periods or when submitting internship reports.
- Change your password at the first login and do not reuse it on any other service.
- Activate the forwarding of your institutional email to your personal inbox so you do not miss the 2FA codes.
- Install the PWA My PSB shortcut on your phone for quick access to your schedule and documents, even on the go.
- Keep the number or address of the school’s digital service in your contacts: in case of a blockage, the speed of response often depends on the accuracy of your report.
The PSB extranet concentrates all your administrative and educational life during your internship or apprenticeship. A well-configured account from the start avoids most of the blocks encountered during the year. The few minutes invested in verifying the profile, changing the password, and configuring mobile access make the difference between a smooth tool and a recurring source of frustration.